Platform Basics - Approve - Review - Complete

1. Look for new in-home cooking orders in your email – orders can be booked on the platform with a minimum of 4 days in advance.  

2. Approve new booked orders – pending appointments should to be approved within 3 hours, after which they could be reassigned to other chefs. To approve an appointment, go to “Pending Orders” or “My Calendar“, click on the appointment, click on “Update Status”, choose “Approved” and save changes.

3. Review all order details – It's important to establish communications with the customer, so many chefs like to initiate a phone call/text/email once they approve an order, even though the customer will be notified automatically of their order approval.  Most details are handled through the platform, but you can always reach out to your customers for additional clarity. 

4. Mark the booking as “Complete” in order to get paid once the appointment is complete, mark it complete in your calendar.

5. Keep your Availability and Profile updated at all times  Doing so will avoid bookings that may result in rejections. 

6. Cook Great Food, Make Lasting Client Relationships, Have Fun = Long Term Recurring Customers